Micro- learning
The CRTR Micro-learning module lets teams quickly create short lessons about a project or product to educate users. Their skills are tested, and the user gets a reward for completing the micro lessons.
WHY
Over 80% of client interactions of Support and Admin teams drill down to a handful of recurring questions. Educating the user relieves these teams and significantly drives down the overhead that comes with such support issues.
HOW
1 Micro lessons to teach the user about your product.
2 Mini quizzes to test the user’s knowledge.
2 Mini quizzes to test the user’s knowledge.
FEATURES
1 Create single lessons as individual challenges.2 Bundle lessons as missions.
WHERE
1 CRTR social feed: add the lessons to our feed and get exposure outside your network.2 CRTR widget: embed the lessons in your site to let users complete the lessons there.
USER REWARDS
1 Reputation points
2 Knowledge badges
3 $HUGS rewards
2 Knowledge badges
3 $HUGS rewards
USER IMPACT
The user gets educated and turned into a promotor of the product.
INTERNAL IMPACT
The CRTR Micro-learning solution assists Customer Support and Admin teams.